Role Purpose
- To build strong working relationships with clients and colleagues
- To ensure outstanding operational excellence
- Achieve margin percentage set for each event
- To live and breathe our values, ensuring they are at the heart of all business relationships and decisions.
Role Responsibilities
- Managing multiple client enquiries from initial enquiry through to completion of booking.
- Managing rooming lists, catering requirements and client requests up to the day of the booking.
- To ensure that deadlines and client SLAs are met.
- To negotiate the best rates on behalf of clients.
- To prioritise workloads and support the team in order to fulfil client needs.
- To proactively learn and follow specific client and internal processes.
- To be confident in contract checking and scrutinizing the detail.
- To be fully competent in using The Gratis booking tool, with maximum efficiency in mind.
- To follow up after every booking with a courtesy call and to understand future requirements.
- To be responsible for collecting the final invoice once a booking is complete, ensuring commission levels are set correctly in Gratis and reconciling to match the final invoice – ensuring SLA is met.
- To support the Commercial area by proactively negotiating enhanced commission, requesting credit facilities, and being aware of deals in place.
- To maximise all product knowledge opportunities by hosting suppliers visiting the office, accompanying client on-site inspections, attending external product knowledge days and attending trade shows, and sharing within the business.
- Be aware of all joint venture partners and their offerings, in order to confidently share with clients.
- To build and develop good supplier relationships.
- To attend a minimum of two Client Kit Days (Keeping in touch) day each year
- To attend two key stakeholder’s client events per year.
- To ensure the Company maintains a fun, socialising and hard-working environment
Experience Required
- At least 3 years’ experience in a venue find role
- An understanding of venue finding and events.
- Use of Gratis and Cvent – training can be given.
- Worldwide venue & destination knowledge desirable, not essential.
- Excellent team player.
- PC literacy including Excel, PowerPoint & Word.
Benefits
- Monday – Friday, 9.00 am – 5.30 pm. Please note this role may travel, which may incorporate an earlier start or a later finish.
- 25 days Holiday
- Company Laptop
- Long Service recognition scheme
- Monthly and annual employee recognition
- Flexible holiday scheme
- Death in service life insurance
- Access to travel industry hotel rates
Job Type: Full Time - Permanent
Job Location: Swindon
Salary: Discussed on Application