Team Manager

Role Purpose

• To manage a client specific team of Operational Staff, completing:

Bi -weekly 1-1’s

Weekly huddles

Quarterly objective reviews

Annual appraisals

• To oversee the day-to-day operational running of the team, ensuring operational excellence and meeting specific SLA’s
• Work closely with Operations, Sales and Finance to identify and implement efficiencies and process improvements
• Achieve margin percentage set for the team 
• Be a point of contact for all bookers
• Attend client review meetings
• To live and breathe our values, ensuring they are at the heart of all business relationships and decisions.
• To work with the Director of Operations and Client Success on ensuring the Team have what they need to operate in the optimum way.

Role Responsibilities

• Compiling & presenting internal and client reports as required.
• Managing bookings from initial enquiry, budgeting, creating proposal, presenting and accounting.
• Conceiving innovative and creative events.
• Presenting plans and proposals to clients.
• To be fully competent in using The Gratis booking tool, with maximum efficiency in mind.
• Liaising with suppliers and DMC’s: to maximise all product knowledge opportunities by hosting suppliers visiting the office, accompanying client on-site inspections, attending external product knowledge days and attending trade shows.
• To attend a minimum of two client events per year. This will probably be out of office hours.  They are fun and give you an opportunity to meet your clients and gain product knowledge by seeing and experiencing new venues. 
• To attend /manage 2 KIT days a year (Keeping in touch days with our clients)
• Coordinating the Team on new projects and sharing workload.
• To keep departmental Standards & Procedures updated and ensure the team are aware of where to find these and create an understanding throughout.

Experience Required

• Minimum of 4 years’ experience in a client / agency in the events / global sourcing division or similar operational role.
• 1 years’ experience of supervising a minimum of 4 team members

Skills & Qualifications

• Understanding of groups, events and global sourcing (operational and financial)
• Negotiating skills
• Supplier knowledge
• Team Management
• Venue & destination knowledge – worldwide
• PC literacy including Excel, PowerPoint & Word
• Strong organisational skills
• Able to work under pressure and meet targets.

Benefits

• Monday – Friday 9.00am – 5.30pm. 
• Competitive holiday
• Company laptop
• Company mobile phone
• Long Service recognition scheme
• Monthly and annual employee recognition
• Flexible holiday scheme
• Death in service life insurance
• Access to travel industry hotel rates