Customer Services Officer

Role Purpose

The role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.

• Processes small works orders including spare parts purchases
• Responsible for taking and arranging call outs and sending any parts required for repairs.
• Process warranty claims
• Backlog follow-up: controls and processes manually review orders for status
• Generate Customer Invoices
• Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)
• Manages stock movements in coordination with logistics and despatch
• Answers to customers’ enquiries regarding processing sales orders (phone/e-mail)
• Filing
• Assist in answering the telephone for whole company
• Cover holidays for other members of the team
• Additional tasks as required in line with department/company strategic goals

Experience Required

• Minimum GCSE in Maths and English or equivalent
• Essential – Computer literate – Microsoft office – word/excel
• Useful – ERP environment (LN, CIMSA or equivalent)
• Essential (minimum 2 years) – customer service
• Useful – knowledge of accounting invoicing/sales administration
• Numerate and attention to detail
• Good communication skills
• Data entry in external customer database 
• Experience in customer service, sales administration and order processing role in similar

Organisation.

Benefits

• Annual leave entitlement: 25 days plus 8 Bank Holidays (this will increase with the service)
• Pension: 8% paid by the company plus minimum 2% contribution by the employee
• Free car park
• Life Assurance
• Vitality Private Medical cover
• BUPA Dental and Optical Care
• Health Shield
• Team days out