JOB TYPE: 37.5 per week (full time) Monday to Friday + plus overtime up to 500 extra hours per annum. In addition to the salary, overtime will be paid at the established rates. These are typically:
- Weekdays between 7am – 8.30am & 5pm – Midnight – x 1.33
- Weekdays between Midnight and 7am – x 1.50
- Weekends and Public/Bank Holidays between Midnight and Midnight – x 2
Role Purpose
Commissioning of new products
Basic training on daily use for the customer
Servicing and Maintenance of existing deployed assets
On Call – troubleshooting & repair of installed products (once probation completed)
Commissioning of new products:
Apply installation & commissioning procedures on site
Test according to customer requirements following the prescribed method statement
Customise settings of UPS installations according to the environment
Update CIMSA and CIMeTECH databases
Servicing & Troubleshooting of installed product:
Troubleshooting of all installed SOCOMEC equipment, diagnostic of installations
Execute curative maintenance operations
Diagnose installations
Provide feed-back on recurrent problems to Technical Operational Support (TOS)
Servicing: execute preventive maintenance operations as per SOCOMEC specifications (replacement of usable components)
Customer and distributor training:
Run training sessions
Customer: Provide basic information on daily use of the machine
Liaise with customers (grow a sustainable relationship).
Distributor: Increase technical level of distributor through training
2 Team Manager Team Manager Additional tasks as required in line with department/company strategic goals
Experience Required
Technical degree in electrical engineering or Equivalent years of experience
Good communication and commercial skills when in front of customers
Benefits
Pension: 8% paid by the company plus min 2% contribution from the employee
Annual leave: 25 days plus 8 bank holidays (this will increase by one day after 3,6,9,12 years of service)
Long service awards
Ongoing training: a majority of the training will take place in France and Italy.
Medical Cover
BUPA Dental Care
Income Protection and Life Assurance